Fix problems when yous redeem a gift card

Google Play gift cards tin can exist redeemed for credit in the form of Google Play balance. You lot can use your balance to buy content on Google Play.

If you accept problem when you lot endeavor to redeem a promotion:

  • Brand sure that it's a Google Play gift carte du jour. We tin't accept other types of gift cards.
  • Make sure that you type the lawmaking correctly. Don't utilize spaces or dashes.

Mutual bug with gift cards

Tin can't read the code on the gift card

First, effort to scan your souvenir carte du jour:

  1. On your Android phone, open the Google Play app Google Play.
  2. At the top right, tap the Profile icon.
  3. Tap Payments and subscriptions and then Redeem gift code.
  4. Tap Browse gift card.

If you tin can't read your lawmaking, contact our support team for aid. When yous contact the states, you demand:

  • A moving-picture show of the back of the menu: The card'southward serial number must be visible.
  • Your receipt: Nosotros need your proof of purchase.

Code invalid or input wrong

Beginning, try to browse your gift card:

  1. On your Android phone, open up the Google Play app Google Play.
  2. At the top right, tap the Profile icon.
  3. Tap Payments and subscriptions and then Redeem gift lawmaking.
  4. Tap Scan gift card.

If y'all tin can't scan your souvenir card, yous can enter the code manually. Make sure that you enter the code correctly. Don't employ spaces or dashes when you enter the code, and check that you input the right letters.

If it nonetheless doesn't work, your gift card may non be activated. Gift cards bought at physical shops must be activated by the seller when they're purchased. Google can't activate gift cards on behalf of the shop.

  • To cheque if the gift carte was activated, contact the retailer where you purchased the card or the company that issued the code.
  • If the shop confirms that the bill of fare is activated and you still become an mistake message, contact us for assistance.

Lawmaking was already redeemed

If you go an error that says your code was already redeemed, then it can't be redeemed over again. The credit should appear in your Google Play residual. Learn how to check your Google Play balance.

If you can't find the credit:

  • Make sure that you're signed in to the same account that y'all used when y'all redeemed the code. Learn how to switch accounts.
  • Cheque that friends and family members who may have had access to the code didn't redeem information technology.

For privacy and security reasons, nosotros can't share any information virtually the Google Account where a souvenir card is redeemed.

Your Google Play rest reached its limit

There are limits for the full value of your Google Play residuum. You tin't redeem a promotion if its value puts your balance over the limit for your state.

To redeem the promotion:

  1. Spend some of your balance.
  2. Wait 24 hours.
  3. Try to redeem the lawmaking again.

Other gift card errors

Error message Solution
'Couldn't redeem this lawmaking. This code can only be used in [state/region]. Run across the gift carte Terms of Service.'

Yous must be a resident of the country where the promotion is offered. Confirm that the payment method matches your dwelling house country.

In some cases, you must physically be in the country or region. If you lot recently moved to another country, yous may need to change your Google Play land.

For more than information, check the Google Play souvenir card and prepaid residual Terms of Service.
'Nosotros demand more info to redeem your souvenir card. Send the states details.' To help our team investigate the issue, submit this form.
'At that place is a trouble with that lawmaking. Try a dissimilar i or learn more.' To help our squad investigate the issue, submit this class.
'Can't redeem your gift menu due to an issue with your account.' You may need to verify and update your information. Learn how to fix issues with payments.
'Nosotros need yous to verify your identity before we let yous to add remainder to your Google Play account.'

Acquire how to update and verify your identity and tax data.

If your identity cannot exist confirmed, you may lose access to your Google Play residuum.

Related resource

  • Add to and bank check your Google Play residual
  • What you can purchase with your Google Play balance
  • Your payment was declined due to an issue with your business relationship

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